Leave Feedback ASAP – Dr. Trippers Stuff

Does this sound ok?
Personal note.

Hello, I am Rick, the seller of this account. I would like to ask you if you would, as soon as reasonable, leave feedback for the item. The reason I ask is that eBay has a curious habit of holding funds until a feedback is received or after some length of time has passed. Understandably it is so that you, the buyer, received what they ordered and are satisfied. As a result, my funds are tied up until you realease them.

So, I ask if you will please leave feedback as soon as you can?

Ricky Hicks
TechRecPlus
Your note is clear and polite, but it could benefit from some minor adjustments for clarity and professionalism. Here’s a revised version:

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**Personal Note**

Hello,

I am Rick, the seller of this account. I kindly request that you leave feedback for the item as soon as it is reasonable for you. eBay often holds funds until feedback is received or a certain amount of time has passed. This policy ensures that you, the buyer, receive what you ordered and are satisfied. Consequently, my funds remain tied up until you provide feedback.

Therefore, I would greatly appreciate it if you could leave feedback at your earliest convenience.

Thank you for your understanding and cooperation.

Best regards,

Ricky Hicks
TechRecPlus

—

This version maintains the original intent while enhancing readability and formality.

Your message is clear and polite. However, here’s a slightly revised version for clarity and professionalism:

—

Personal Note:

Hello, I’m Rick, the seller of this account. I kindly request your assistance in leaving feedback for the item at your earliest convenience. eBay has a practice of withholding funds until feedback is received or a certain time has elapsed. This ensures that you, as the buyer, have received your order and are satisfied. Your prompt feedback would greatly assist in releasing the funds tied up in this transaction. Thank you for your cooperation.

Best regards,

Ricky Hicks
TechRecPlus
Your message sounds clear and polite. However, here’s a slightly revised version that maintains your tone while making a few adjustments for clarity and professionalism:

—

Personal Note:

Hello, I’m Rick, the seller of this account. I kindly request your assistance in leaving feedback for the item at your earliest convenience. eBay has a practice of withholding funds until feedback is received or a certain period has elapsed. This measure ensures that you, the buyer, have received the expected item and are satisfied. Consequently, my funds remain inaccessible until your feedback is provided.

Would you please consider leaving feedback as soon as possible?

Thank you for your cooperation.

Best regards,
Ricky Hicks
TechRecPlus

—
Using this resume and this job requirement, mesh the two into a very professional cover letter: Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction.

The Call Center Representative is the first point of contact for all prospective new customers and as such they are responsible for obtaining the information required to assess and document the caller’s needs by utilizing a standardized set of questions on a provided script. In this role you will work directly with our product specialists to provide the highest quality assistance to each customer that contacts us, and also work with technical support and customer service teams to triage customers for additional support.

You will play a key role in the company for many of our customers by being friendly, professional, and attentive to our customer’s needs and ensuring they are connected with the person or team who can help them best.

On an average day in this role, the you will:

Be the first point of contact for our customers
Take dozens of inbound calls per day
Speak with a wide variety of customers and business personnel across the contiguous U.S.
Work off a call script to discover customer project needs
Document all customer project needs in our lead management system
Work across teams to direct customers to the correct department

This is a fully remote position. It is not a flex-time position – it is consistent dedicated work during scheduled hours.
Requirements

Naturally self-motivated, collaborative and upbeat personality
Pleasant conversationalist, excellent listener
Engaging phone presence – articulate, able to clearly explain and be easily understood
Assertive personality – able to take control of the situation with grace
Enjoy consistent task-based work
Able to maintain poise and professionalism over the phone for up to eight hours a day
Detail oriented
Clear written communicator – you will be taking detailed notes on customer projects, communicating via email and IM with coworkers, and sending emails to customers
Typing speed of 40+ words per minute

Must have reliable high-speed internet (DSL, Fiber or Cable), a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)
Understands this isn’t a flex-time position. The role requires you to be at your desk, available and ready for phone calls during scheduled hours
Scheduling availability during call center hours: M-F 7a-7p, Sa-Su 10a-4p CST

Benefits

Competitive compensation, DOE
Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
Paid educational and professional development training
Work-from-home (remote)
All computer equipment and training are provided

Certainly! Here’s a professional cover letter tailored to the job requirements for the Call Center Representative position at Alpine:

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**Ricky Hicks**
Evarts, KY
silverstatetraders@gmail.com
+1 606 795 7235

[Date]

**Hiring Manager**
Alpine
[Company Address]

Dear Hiring Manager,

I am excited to apply for the Call Center Representative position at Alpine, as advertised. With over 20 years of experience in customer service and technical support, I am confident in my ability to deliver exceptional assistance to your customers and contribute to your mission of providing intelligent heating and cooling solutions while reducing global warming.

My extensive background in technical support and customer service has equipped me with the skills required to excel in this role. Currently, as a Telephone Research Assistant at G1 Research, I elicit and accurately record customer comments using scripted questionnaires, demonstrating my ability to follow structured guidelines and maintain detailed documentation. Similarly, at Silver State Traders, I have honed my ability to handle a wide variety of technical issues and provide clear, understandable solutions to non-technical users.

In my previous role as a Technical Support Engineer at Lots Of Stuff LV, I configured hardware and software, provided desktop component repair, and removed malware threats. This experience required meticulous attention to detail, strong communication skills, and the ability to manage multiple tasks efficiently—qualities that are crucial for a Call Center Representative. My ability to explain complex technical information in layman’s terms ensures that I can provide a high-quality customer experience, aligning with Alpine’s reputation for excellent service and customer satisfaction.

Your requirement for a self-motivated, collaborative, and upbeat personality resonates with my own professional demeanor. I have consistently maintained a pleasant and engaging phone presence, as evidenced by my success in various customer-facing roles. My assertive yet graceful approach allows me to take control of conversations effectively, ensuring customers’ needs are met promptly and efficiently.

Additionally, my technical proficiency includes a typing speed of over 40 words per minute, a reliable high-speed internet connection, and a quiet workspace conducive to focused work. I am fully aware of the importance of being available and ready for phone calls during scheduled hours, and I am prepared to meet the scheduling requirements of this position.

I am particularly drawn to Alpine’s innovative approach and commitment to reducing global warming through high-efficiency HVAC equipment. I am enthusiastic about the opportunity to be part of a forward-thinking team that values both customer satisfaction and environmental responsibility.

Thank you for considering my application. I look forward to the possibility of discussing how my background, skills, and enthusiasm can contribute to the continued success of Alpine. Please feel free to contact me at your convenience to schedule an interview.

Best regards,

Ricky Hicks
TechRecPlus

—

This cover letter highlights your relevant experience and aligns it with the job requirements and company’s mission, making a strong case for your candidacy.
And what about the role interests me? (This will probably be read by AI so AI positive?)
Certainly! Here’s an updated version of your cover letter that includes a section on what specifically interests you about the role, and also touches on the positive aspects of AI in the context of the position:

—

**Ricky Hicks**
Evarts, KY
silverstatetraders@gmail.com
+1 606 795 7235

[Date]

**Hiring Manager**
Alpine
[Company Address]

Dear Hiring Manager,

I am particularly excited about the opportunity to join Alpine because of your commitment to innovation and environmental responsibility. The prospect of working for a company that leads the industry in e-commerce for HVAC equipment and is dedicated to reducing global warming through high-efficiency solutions is truly inspiring. Additionally, I am intrigued by the integration of AI and technology in your operations, which I believe enhances customer service and operational efficiency. As someone who values continuous improvement and embraces technological advancements, I am eager to contribute to and grow with a forward-thinking team.

Best regards,

Ricky Hicks
TechRecPlus

—

This version of the cover letter highlights your enthusiasm for the role and company, specifically mentioning the appeal of Alpine’s innovative and environmentally responsible approach, as well as the positive aspects of AI in enhancing customer service.
Just a paragraph on why the role interests me
Certainly! Here is the revised paragraph on why the role interests you:

—

I am particularly excited about the Call Center Representative position at Alpine because of your commitment to innovation and environmental responsibility. The opportunity to work for a company that leads the industry in e-commerce for HVAC equipment and is dedicated to reducing global warming through high-efficiency solutions is truly inspiring. Additionally, I am enthusiastic about the integration of AI and technology in your operations, which enhances customer service and operational efficiency. As someone who values continuous improvement and embraces technological advancements, I am eager to contribute to and grow with a forward-thinking team.

—

This paragraph can be inserted into the cover letter to clearly state why the role interests you.
Now what can I do to my resume to make it more friendly towards automatic resume readers who look for keywords
To make your resume more friendly towards automatic resume readers (Applicant Tracking Systems or ATS), you should focus on incorporating relevant keywords from the job description and ensuring the format is ATS-compatible. Here are some steps you can take:

1. **Incorporate Keywords**: Use keywords from the job description provided. For example, include terms like “customer service,” “call center,” “technical support,” “inbound calls,” “customer needs,” “documentation,” and “team collaboration.”

2. **Use Standard Headings**: Use clear, standard headings such as “Work Experience,” “Education,” “Skills,” and “Contact Information.”

3. **Bullet Points**: Use bullet points to list your responsibilities and achievements to make it easier for ATS to parse the information.

4. **Avoid Fancy Formatting**: Stick to a simple layout. Avoid tables, graphics, and columns, as these can confuse ATS.

5. **Include Job Titles**: Make sure your job titles are clear and match the roles you’re applying for, as ATS often scans for these.

6. **Save in a Compatible Format**: Save your resume as a .docx or PDF file, as these are usually ATS-friendly formats.

Here’s an updated version of your resume with these considerations:

—

**Ricky Hicks**
Evarts, KY
silverstatetraders@gmail.com
+1 606 795 7235

**Professional Summary**
Expert Customer Technical Support Specialist with over 20 years of experience in customer service, technical support, and call center operations. Proven ability to provide outstanding support, troubleshoot hardware and software issues, and deliver clear, understandable solutions to non-technical users. Dedicated to enhancing customer satisfaction and operational efficiency through continuous improvement and technology integration.

**Work Experience**

**Telephone Research Assistant**
G1 Research – Salt Lake City, UT
March 2020 to Present
– Conduct research and gather information using scripted questionnaires.
– Elicit and accurately record comments from survey participants.
– Analyze data to understand the current political environment.

**Operator**
Silver State Traders – Las Vegas, NV
January 2011 to Present
– Provide technical support for hardware and software issues.
– Configure and install hardware, devices, and software for workstations.
– Remove malware and other threats from computer systems.
– Explain technical information to non-technical individuals.

**Technical Support Engineer**
Lots Of Stuff LV – Las Vegas, NV
January 2005 to June 2022
– Configure hardware and software for employee workstations.
– Provide desktop component repair and application support.
– Manage e-commerce business operations and inventory coordination.
– Train staff on technical processes and customer service best practices.

**Lead Technical Instructor**
TechEd Training Center – Sierra Vista, AZ
2004 to August 2006
– Develop and deliver IT training programs.
– Compile training resources and update coursework.
– Evaluate and document technical processes.

**Customer Service & Sales Manager**
Best Kidz Entertainment – Tucson, AZ
1998 to June 2002
– Boost sales revenue by promoting health and wellness products.
– Assist customers with appointments, orders, and merchandise pick-up.
– Regularly exceed daily sales targets.

**Education**

Associate’s Degree in Science
Cochise Community College – Sierra Vista, AZ
September 198